SEM Helpdesk Timesheet Integrator
by Viindoo
| Lines of Code | 333 |
| Technical name | viin_sem_helpdesk_timesheet |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_sem_helpdesk_timesheet |
| Read description for | v 15.0 v 16.0 v 18.0 |
| Required Apps | Project (project) Discuss (mail) Employees (hr) Website (website) |
| Included Dependencies | Helpdesk Viindoo Base Helpdesk Timesheet Integration Website Helpdesk Integration Viin SEM SEM Project SEM Helpdesk Helpdesk Project Integration Viin Lang Detection |
A SEM ticket turned into a task keeps its URLs
When a helpdesk ticket becomes a project task, the ticket's website URLs are copied onto the task.
SEM Helpdesk Timesheet Integrator (technical name viin_sem_helpdesk_timesheet) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for web team.
At a Glance
The facts of SEM Helpdesk Timesheet Integrator, version 0.1.0, in one place. Published by Viindoo.
How It Works
On a SEM ticket, create the task.
The task
Copied from the ticket.
The ticket
Where they came from.
Task form
Linked to the ticket.
What You Get
URLs carried from ticket to task
Works through the standard ticket-to-task wizard
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
Later URL changes are not synced.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use SEM Helpdesk Timesheet Integrator?
Web team
The task lists the pages.
Frequently Asked Questions
What does SEM Helpdesk Timesheet Integrator do?
When a helpdesk ticket becomes a project task, the ticket's website URLs are copied onto the task.
What does SEM Helpdesk Timesheet Integrator not do?
Only at creation. Later URL changes are not synced.
Who is SEM Helpdesk Timesheet Integrator for?
Web team: The task lists the pages.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_sem_project, viin_sem_helpdesk, viin_helpdesk_timesheet. Odoo installs them with it.
How do I set it up?
On a SEM ticket, create the task.
What works well with it?
SEM Project (viin_sem_project): URLs on tasks. Helpdesk Timesheet (viin_helpdesk_timesheet): The wizard.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_sem_helpdesk_timesheet; pre-sales questions go to sales@viindoo.com.
See SEM Helpdesk Timesheet Integrator in Action
Live demo: v17demo-int.viindoo.com/web#action=project.action_view_all_task
Need help with SEM Helpdesk Timesheet Integrator?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
0.1.0 - Latest on the 17.0 line
- Aligned with the 17.0 models and views.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.