Website Helpdesk Integration
by Viindoo
| Lines of Code | 1201 |
| Technical name | viin_website_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_website_helpdesk |
| Read description for | v 13.0 v 14.0 v 15.0 v 16.0 v 18.0 |
| Required Apps | Discuss (mail) Website (website) |
| Included Dependencies | Helpdesk Viindoo Base |
| Extensions | SEM Helpdesk |
A support desk your customers can reach without an account
Publish helpdesk teams and ticket types on the website, take tickets from a public form, and let the customer follow them in the portal.
Website Helpdesk Integration (technical name viin_website_helpdesk) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for customer, support team, marketing, manager.
At a Glance
The facts of Website Helpdesk Integration, version 0.2.2, in one place. Published by Viindoo.
How It Works
Three screens.
The desk, on the website
Published teams, and the form a visitor uses to raise a request.
The team decides
Published or not, on which website, and with the SEO metadata a public page needs.
The desk itself is unchanged
Internal teams keep working exactly as before; publishing is per team.
What You Get
Publish a helpdesk team, per website, with SEO metadata
Ticket types published or kept internal
A public form that creates the ticket in the right team
A default team for tickets that arrive without one
The customer follows the ticket in the portal
Multi-website aware, so two brands can run two desks
More Screens
Everything below was taken on a database seeded with real business data, on this series - not a mock-up and not a screenshot from an older version.
Helpdesk teams
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
It publishes the desk on the website you already run.
A visitor leaves a ticket; conversation continues on the ticket and by email.
Teams, stages and SLA live there - this exposes them.
Ticket types and the default team keep it sortable; spam control is the website's.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Website Helpdesk Integration?
Customer
Raises a request on the website and can follow it afterwards.
Support team
Receives tickets already assigned and typed.
Marketing
Controls where the desk appears and how it reads.
Manager
Decides which teams are public and which stay internal.
Frequently Asked Questions
What does Website Helpdesk Integration do?
Publish helpdesk teams and ticket types on the website, take tickets from a public form, and let the customer follow them in the portal.
What does Website Helpdesk Integration not do?
It does not build your website. It publishes the desk on the website you already run. It is not a live chat. A visitor leaves a ticket; conversation continues on the ticket and by email. It does not replace the helpdesk app. Teams, stages and SLA live there - this exposes them. Public forms attract noise. Ticket types and the default team keep it sortable; spam control is the website's.
Who is Website Helpdesk Integration for?
Customer: Raises a request on the website and can follow it afterwards. Support team: Receives tickets already assigned and typed. Marketing: Controls where the desk appears and how it reads. Manager: Decides which teams are public and which stay internal.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: website, viin_helpdesk. Odoo installs them with it.
How do I set it up?
Three screens.
What works well with it?
Helpdesk (viin_helpdesk): The desk this publishes. Helpdesk and Sales (viin_helpdesk_sale): Tickets attached to the order they concern. Website SEO (viin_website_seo): Making the public pages findable.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_website_helpdesk; pre-sales questions go to sales@viindoo.com.
See Website Helpdesk Integration in Action
Live demo: v17demo-int.viindoo.com/web#action=viin_helpdesk.helpdesk_team_action
Need help with Website Helpdesk Integration?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
0.2.2 - Latest on the 17.0 line
- Teams and ticket types are multi-website aware.
- A default team can be set for tickets created from the website.
Installation
- Navigate to Apps.
- Search with keyword viin_website_helpdesk.
- Press Install.
Instruction
Instruction video: Website Helpdesk Integration
Step 1: Use a portal account to create a support ticket on the website.
Step 2: Use an internal account to reply to the ticket from the backend.
Step 3: The reply will appear on the website. The portal user can check and reply again.
Step 4: Check and manage the tickets by selecting Ticket
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
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