ERPOnline Terms of Service

Pursuant to:

• Law of Electronics Transaction No.51/2005/QH11 authorized by National Assembly of Vietnam on 28/11/2005;
  

• Decree No.52/2013/NĐ-CP about electronics commerce authorized by Government of Vietnam on 16/05/2013;
  

• Terms of use for erponline website ;

• ERPOnline Refund Policy ;

• ERPOnline Privacy Policy ;

Article 1: Definition, Scope, and Object of application

Most of the personal information we collect is directly provided by our users when they register and use our services. Other information is collected by recording interactions with our services.

1. ERPOnline is a system of Total Integrated Enterprise and Business Organization Management Software, provide online, accessed, and used by web browsers through the Internet connection in the form of SaaS (Software as a Service) , paid-as-you-go based on using time and allocated system resources through ERPOnline's website at this internet address: https://erponline.vn  (hereby known as erponline.vn)

2. ERPOnline Products are the products and/or services, paid or free, listed on the Pricing  webpage, hereby known as the products of ERPOnline

3. Customers are individuals or legal entities that use the products of ERPOnline

4. "Vendor" is Viindoo Technology Joint Stock Company, as the legal owner of errponline.vn website and also the developer of ERPOnline solution, which are:

• • International business name: Viindoo Technology Joint Stock Company; 

  • Headquarter address: 6th Floor, Taiyo Building, No.97 Bach Dang Street, Ha Ly Ward, Hong Bang District, Hai Phong City, Viet Nam;

  • Business Registration License: No. 0201994665 - issued by Hai Phong Department of Planning and Investment.

5. ERPOnline Terms of Service (hereby known as "Terms of Service") (hereby known as Terms of Service): is a contract between Customers and ERPOnline, applied on the condition of customers using one or many products of ERPOnline.

6. Technical Terms:

a. The second-level domain (SLD or 2LD): is the domain that has the format: yourcompany.erponline.vn, supplied to Customer by ERPOnline and will be revoked by ERPOnline when Customers stop using the products of ERPOnline associated with this domain; while the (unique) name ‘company’ is chosen when the Customers sign up for the subscription of the products of ERPOnline.

b. Customer domain: is the domain that belongs to the Customer, linked to ERPOnline Product, allowing Customer and their partners to use ERPOnline by accessing this domain. For example, instead of having to access and use ERPOnline through yourcompany.erponline.vn domain, Customer can access and ERPOnline thtough yourcompany.com, of which yourcompany.com is the Customer's custom domain.

c. Maximum Storage Capacity: is the maximum capacity of data storage calculated in Gigabyte (GB) which is allocated to Customer to use according to the chosen products. The used storage is calculated by the total capacity of Customer's uploaded data.

d. Maximum User Capacity: if Customer use ERPOnline, the maximum user capacity is the limit number of users that can be created on the Customer's ERPOnline instance

e. Connection Secure: is a security medium by encoding the data transferred between ERPOnline and the Customer's browser with Secure Socket Layer.

f. Administrator Account: is the account with the highest authority on the Customer's ERPOnline system. This account would be granted to the Customers when they start to use the products of ERPOnline.

g. Standard Modules: are the integrated modules on ERPOnline and could be installed into ERPOnline by the Customers.

h. Customized Modules: are the modules that are NOT integrated into ERPOnline. 

i. Add-ons: are the extra resources that could be bought along with the base plans of ERPOnline. These resources are Bandwidth and/or Storage Capacity and/or Users

7. Terms of Payment: (hereby known as "Terms of Service") (hereby known as Terms of Service): is a contract between Customers and ERPOnline, applied on the condition of customers using one or many products of ERPOnline.

a. Payment period: is the period by months (01 month, 03 months, 06 months, 12 months, 24 months), used to calculate the amount that Customers must pay ERPOnline:

• • Payment amount = Unit Price * Number of months of the Payment period

  • The payment period of a ERPOnline product is determined by the Customer's choice in the subscription.

b. Actual payment date: is the first day of a payment period.  

c. First actual payment date: is the first day of the first payment period.  

d. First expected payment date: for example, the first actual payment date of a Customer is 20/05/2013. The expected payment date in this situation is the 20th day of each month.

e. Next expected payment date: is the closest expected date of payment in the future. For example, the expected payment date is the 20th day of each month. If the current date is 16/05/2013, then the next expected payment date is 20/05/2013. If the current date is 21/05/2013, then the next expected payment date is 20/06/2013

8. Using ERPOnline: means that the Customer agrees to all the regulations and articles on this Terms of Service

9. Modification: ERPOnline can modify the content of this Terms of Service anytime. To any Customers using ERPOnline system, ERPOnline is responsible for announcing these modifications at least 14 days before the validation date. At the validation date, if ERPOnline does NOT receive any objection from the Customers, this means the Customers agree with these modifications by default..

10. Service Suspension: Customers can unilaterally stop using the ERPOnline if they disagree with the modification of the new Terms of Service.

Article 2:  Modes of service supply

Most of the personal information we collect is directly provided by our users when they register and use our services. Other information is collected by recording interactions with our services.

1. A second-level domain as described in Article 1, Clause 6(a) of this Terms of Service is provided to Customer to access their ERPOnline.

2. If Customer uses their private Domain Name through which to access ERPOnline, ERPOnline will provide technical support so that customers can successfully access and use ERPOnline through their domain name.

3. Storage capacity compatible with the chosen Products of ERPOnline is provided to Customer

4. An Administrator Account with full rights is provided to Customer in their ERPOnline.

Article 3: Payment

1. Payment methods: the payment could be completed using one of the following payment methods: 

1. 1. Online payment via Paypal, Ngan Luong 

   2. Payment via bank transfer

   3. Direct payment by cash at ERPOnline headquarter during office hour (Monday - Friday and Saturday morning, 08:00-12:00 and 13:00-17:00, except for national holidays. See more details on ERPOnline Payment Policy.

2. Payment term: Customer is responsible for paying ERPOnline at a time not later than the actual payment date specified in Article 1, Clause 7(b) with the amount equal to the total amount payable for a Payment cycle.

Article 4: Rights and Obligations of Customers

1. For ERPOnline that Customer has registered and activated, Customer have a full right to install additional modules to suit their needs, which may include the modules customized and developed by Customer developed or a third party, as long as Customer is legally permitted to use those module(s).

2. Customer has access to Q&A Forum to request technical support or assistance for implementing and customizing ERPOnline system to suit their needs. Customers is also encouraged to use Q&A Forum to share their successful experiences during ERPOnline implementation.

3. Depending on the ERPOnline Product selected by Customer, Customer will receive support from ERPOnline as described in Article 1, Clause 2 of this Agreement.

4. Customer can request ERPOnline to fix software errors in case of detecting errors occurring during use and costs incurred due to fixing these errors will be fully borne by  ERPOnline.

5. Customer has the right to make a refund request in accordance with ERPOnline 's current Refund Policy.

6. Custom Modules developed by Customer or a third party must be submitted to ERPOnline for quality control approval before being activated for use.

7. Customer is responsible and obliged to protect their account passwords on ERPOnline system, especially the Administrator Accounts to ensure the data security for Customer's  ERPOnline system.

8. If Customer provides their ERPOnline account password to the ERPOnline Technical Support Staff, Customer is responsible for changing the password as soon as the technical support is complete.

9. Customers fully bear the risks and losses caused by the failure to secure their own data if the reason is that the customer discloses the password to access their ERPOnline system.

Article 5:  Rights and Obligations of ERPOnline

1. ERPOnline reserves the right to unilaterally suspend the provision of  ERPOnline  to Customer in the event of late payment.

2.  ERPOnline reserves the right to unilaterally suspend the provision of ERPOnline and permanently delete all Customer data to free up resources if Customer's payment to  ERPOnline is 30 days late.

3.  ERPOnline is obliged to protect the safety and security of Customer's data by all means and capabilities.

4.  ERPOnline is obliged to maintain the continuity and stability of  ERPOnline  system by all means and capabilities. The total suspension period must not exceed 12 days / year and not exceed 03 days/month. If not force majeure (as specified in Article 6 of this Agreement), ERPOnline is not allowed to suspend service for any reason on Monday to Saturday of the week.

5.  ERPOnline is responsible for handling software errors that Customer reports within 48 (forty-eight) hours of receiving an error message from Customer. 

6.  ERPOnline, within no more than 30 (thirty) days, is responsible for testing and approving custom modules sent by Customer and activating custom modules for Customer's  ERPOnline  system if these modules meets ERPOnline 's quality standards.

7.  ERPOnline, in any event, without Customer's permission, is not permitted to disclose or provide Customer information to a third party, except for the cases specified in Article 5 of the Privacy Policy.

Article 6: Force majeure

ERPOnline reserves the right to immunity from liability in the following force majeure:

1. Earthquakes, natural disasters, floods, fires, wars, etc. occur at the same time in all geographical locations containing the operating servers of  ERPOnline  and erponline.vn.

2. Unforeseen situations that cause  ERPOnline  to stop working or work incorrectly, including but not limited to: unexplained mysterious phenomena, cracking attacks, or during maintenance, system repairs and remediation, etc.

3. Internet system is malfunctioning and not working properly..

4. Serious bugs are detected, may affect Customer's  ERPOnline  and need to be fixed as soon as possible.

Article 7: Force majeure

In the event of a dispute between the Customer and ERPOnline, the two parties are committed to resolving in good faith, in the spirit of beneficial for both parties. If the settlement fails, the two parties agree to take the case to the Civil Court of Hai Phong City for arbitration. All court costs will be borne by the losing party.

Article 8: Agreement Validity

This ERPOnline Terms of Service is numbered version 1.0.0, issued on October 1, 2020 at ERPOnline  Headquarters and takes effect immediately.