SEM Helpdesk
by Viindoo
| Lines of Code | 1282 |
| Technical name | viin_sem_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_sem_helpdesk |
| Read description for | v 15.0 v 16.0 v 18.0 |
| Required Apps | Discuss (mail) Website (website) |
| Included Dependencies | Helpdesk Viindoo Base Website Helpdesk Integration Viin SEM Viin Lang Detection |
| Extensions | SEM Crawler and Helpdesk Integrator SEM Helpdesk Timesheet Integrator |
Helpdesk tickets raised automatically for pages with SEO problems
A scheduled action scans website URLs for broken links, nofollow and target-blank issues, broken or alt-less images, and opens one ticket per URL group with a line per page, routed to the team of the URL category.
SEM Helpdesk (technical name viin_sem_helpdesk) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for seo manager, web team.
At a Glance
The facts of SEM Helpdesk, version 0.1.0, in one place. Published by Viindoo.
How It Works
Set the team on URL categories; enable Auto Ticket; let the cron run.
The ticket
Issue on two URLs of the products group.
The lines
Each page and its problem.
The URL
Its tickets.
The category
Team that gets the tickets.
Settings
Auto ticket and default team.
What You Get
Cron scanning URLs for issues
One ticket per URL group, one line per page
Team from the URL category or the company default
Issue description per line
New, resolved, ignored states
URL and ticket counts both ways
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
Broken pages themselves are caught by the crawler bridge.
Resolve or ignore them.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use SEM Helpdesk?
SEO manager
Issues become work without a spreadsheet.
Web team
A ticket with the pages and the reason.
Frequently Asked Questions
What does SEM Helpdesk do?
A scheduled action scans website URLs for broken links, nofollow and target-blank issues, broken or alt-less images, and opens one ticket per URL group with a line per page, routed to the team of the URL category.
What does SEM Helpdesk not do?
Only URLs returning 200 are scanned. Broken pages themselves are caught by the crawler bridge. Issues already open are not duplicated. Resolve or ignore them.
Who is SEM Helpdesk for?
SEO manager: Issues become work without a spreadsheet. Web team: A ticket with the pages and the reason.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_sem, viin_website_helpdesk. Odoo installs them with it.
How do I set it up?
Set the team on URL categories; enable Auto Ticket; let the cron run.
What works well with it?
SEM Crawler - Helpdesk (viin_sem_crawler_helpdesk): Crawl errors as issues. SEM - Helpdesk - Timesheet (viin_sem_helpdesk_timesheet): Tickets to tasks.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_sem_helpdesk; pre-sales questions go to sales@viindoo.com.
See SEM Helpdesk in Action
Live demo: v17demo-int.viindoo.com/web#action=viin_helpdesk.all_tickets_action
Need help with SEM Helpdesk?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
0.1.0 - Latest on the 17.0 line
- Aligned with the 17.0 models and views.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.