Helpdesk Timesheet Integration
by Viindoo
| Lines of Code | 479 |
| Technical name | viin_helpdesk_timesheet |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_helpdesk_timesheet |
| Read description for | v 13.0 v 14.0 v 15.0 v 16.0 v 18.0 |
| Required Apps | Project (project) Discuss (mail) Employees (hr) |
| Included Dependencies | Helpdesk Viindoo Base Helpdesk Project Integration |
| Extensions | Scrum Project - Helpdesk SEM Helpdesk Timesheet Integrator Helpdesk Timesheet Timer |
The hours a ticket actually cost
Timesheets on helpdesk tickets, against the team's project - so support time is recorded, reported and billable like any other work.
Helpdesk Timesheet Integration (technical name viin_helpdesk_timesheet) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for support agent, support manager, finance, management.
At a Glance
The facts of Helpdesk Timesheet Integration, version 0.2.3, in one place. Published by Viindoo.
How It Works
Three screens.
The ticket carries its hours
Each entry with its description, the person and the duration.
In the same timesheet data
Support lines sit next to project lines, named after the ticket they came from.
Across the desk
Nothing changes about stages, teams or SLA.
What You Get
A timesheet table on the ticket
Lines written against the helpdesk team's project
Timesheets on tickets enabled per team
Hours roll up on the ticket and into analytic reporting
Timesheet lines name the ticket they belong to
Restricted to timesheet users, like the rest of Odoo's time data
More Screens
Everything below was taken on a database seeded with real business data, on this series - not a mock-up and not a screenshot from an older version.
Timesheet lines
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
Timesheets are analytic lines; they need somewhere to land.
Invoicing support time is a sales decision, on the order or the contract.
That is the helpdesk timer module - this records the lines.
Timesheets on tickets are switched on per team.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Helpdesk Timesheet Integration?
Support agent
Logs the time on the ticket instead of remembering it later.
Support manager
Sees which tickets and which customers consume the team.
Finance
Can bill support time where the contract allows it.
Management
Prices support on measured cost.
Frequently Asked Questions
What does Helpdesk Timesheet Integration do?
Timesheets on helpdesk tickets, against the team's project - so support time is recorded, reported and billable like any other work.
What does Helpdesk Timesheet Integration not do?
The team needs a project. Timesheets are analytic lines; they need somewhere to land. It does not bill automatically. Invoicing support time is a sales decision, on the order or the contract. It does not start a timer. That is the helpdesk timer module - this records the lines. Not every ticket should be timed. Timesheets on tickets are switched on per team.
Who is Helpdesk Timesheet Integration for?
Support agent: Logs the time on the ticket instead of remembering it later. Support manager: Sees which tickets and which customers consume the team. Finance: Can bill support time where the contract allows it. Management: Prices support on measured cost.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_helpdesk_project, hr_timesheet. Odoo installs them with it.
How do I set it up?
Three screens.
What works well with it?
Helpdesk (viin_helpdesk): The desk these hours belong to. Helpdesk Timer (viin_helpdesk_timesheet_timer): Start and stop the clock on a ticket. Helpdesk and Sales (viin_helpdesk_sale): The order the ticket is about.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_helpdesk_timesheet; pre-sales questions go to sales@viindoo.com.
See Helpdesk Timesheet Integration in Action
Live demo: v17demo-int.viindoo.com/web#action=viin_helpdesk.all_tickets_action
Need help with Helpdesk Timesheet Integration?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
0.2.3 - Latest on the 17.0 line
- Timesheet lines display as project and ticket, so they are readable outside the desk.
- Timesheets on tickets follow the team's project setting.
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_timesheet.
- Press Install.
How to use
Instruction video: Helpdesk Timesheet Integration
1. Configuration
Navigate to Helpdesk > Helpdesk Overview, and select a helpdesk team. On the detail view, the Project & Timesheets tab will appear. Here, you can select a project or create a new one so that the helpdesk team members can log their support time.
You can also attach Project/Task directly to the Ticket to keep track of the timesheet on that ticket.
Note: To use this feature, you need to install the Timesheet app and activate the Task Logs feature in the Project configuration.
2. Keep track of the timesheet on the ticket
- Step 1: Go to the Helpdesk app, select a Ticket and log timesheet on that ticket.
- Step 2: Go to Project, view the detail of the ticket-related Task, and check the timesheet in the task.
You can refer to the Integration with the Timesheet app article for more detail.
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