Helpdesk Timesheet Timer
by Viindoo
| Lines of Code | 543 |
| Technical name | viin_helpdesk_timesheet_timer |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_helpdesk_timesheet_timer |
| Read description for | v 18.0 |
| Required Apps | Project (project) Discuss (mail) Employees (hr) |
| Included Dependencies | Helpdesk Viindoo Base Helpdesk Timesheet Integration HR Timesheet Timer Helpdesk Project Integration Countup Timer Widget |
Start the clock on the ticket you are working
A start/stop timesheet timer on helpdesk tickets, with the same forgotten-timer handling the rest of the timesheet app has.
Helpdesk Timesheet Timer (technical name viin_helpdesk_timesheet_timer) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for support agent, support manager, finance, customer.
At a Glance
The facts of Helpdesk Timesheet Timer, version 0.1.0, in one place. Published by Viindoo.
How It Works
Three screens.
The ticket
Start and stop live on the ticket, next to the work.
The queue
The tickets the timer is started from.
What it writes
Ordinary timesheet lines - reportable and billable like any other.
What You Get
Start and stop a timer from the ticket
The timesheet line is written against that ticket
A timer crossing midnight opens the resolution wizard
Same forgotten-timer handling as HR Timesheet Timer
Works with helpdesk timesheets and their billing
One running timer, visible where you left it
More Screens
Everything below was taken on a database seeded with real business data, on this series - not a mock-up and not a screenshot from an older version.
Timesheets
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
A timer is a record, not a service; it starts when you press start.
Billing the time is the helpdesk timesheet app's.
The clock does not know you left the desk.
The resolution flow is reused, not reimplemented.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Helpdesk Timesheet Timer?
Support agent
Logs time without remembering it.
Support manager
Sees real time per ticket.
Finance
Bills support on measured hours.
Customer
Gets an invoice that matches the work.
Frequently Asked Questions
What does Helpdesk Timesheet Timer do?
A start/stop timesheet timer on helpdesk tickets, with the same forgotten-timer handling the rest of the timesheet app has.
What does Helpdesk Timesheet Timer not do?
It does not run timers in the background. A timer is a record, not a service; it starts when you press start. It does not invoice. Billing the time is the helpdesk timesheet app's. It does not track idle time. The clock does not know you left the desk. It needs HR Timesheet Timer. The resolution flow is reused, not reimplemented.
Who is Helpdesk Timesheet Timer for?
Support agent: Logs time without remembering it. Support manager: Sees real time per ticket. Finance: Bills support on measured hours. Customer: Gets an invoice that matches the work.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_helpdesk_timesheet, viin_hr_timesheet_timer. Odoo installs them with it.
How do I set it up?
Three screens.
What works well with it?
Helpdesk Timesheets (viin_helpdesk_timesheet): Time on tickets and billing it. Timesheet Timer (to_hr_timesheet_timer): The timer this extends. Helpdesk (viin_helpdesk): The tickets themselves.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_helpdesk_timesheet_timer; pre-sales questions go to sales@viindoo.com.
See Helpdesk Timesheet Timer in Action
Live demo: v17demo-int.viindoo.com/web#action=viin_helpdesk.all_tickets_action
Need help with Helpdesk Timesheet Timer?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
0.1.0 - Latest on the 17.0 line
- The ticket timer reuses the 17.0 timesheet resolution wizard.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
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