Scrum Project - Helpdesk
by Viindoo
| Lines of Code | 588 |
| Technical name | viin_project_scrum_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_project_scrum_helpdesk |
| Read description for | v 15.0 v 16.0 v 18.0 |
| Required Apps | Project (project) Discuss (mail) Employees (hr) |
| Included Dependencies | Helpdesk Viindoo Base Project Scrum Helpdesk Timesheet Integration Project Progress & Velocity Advanced HR Management Project Customization Project & HR Integration Helpdesk Project Integration |
A support ticket that becomes a user story
Epics and user stories connected to helpdesk tickets, so support feedback enters the backlog properly.
Scrum Project - Helpdesk (technical name viin_project_scrum_helpdesk) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for project manager, team member, delivery lead, finance.
At a Glance
The facts of Scrum Project - Helpdesk, version 0.1.1, in one place. Published by Viindoo.
How It Works
Three screens.
The epics
Where support-driven work belongs.
The tickets
What the users actually reported.
The sprints
When it will be done.
What You Get
Helpdesk tickets connected to epics and user stories
Support feedback reaches the backlog
Planned in sprints like any other story
The link back to the ticket is kept
No duplicate tracking
Installed as a bridge when both apps are present
More Screens
Everything below was taken on a database seeded with real business data, on this series - not a mock-up and not a screenshot from an older version.
Sprints
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
Which ticket deserves a story is a decision.
Delivery and support states stay separate.
Deduplication is the helpdesk's.
Scrum and Helpdesk.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Scrum Project - Helpdesk?
Project manager
Plans and reports from the same records.
Team member
Sees what is expected this week.
Delivery lead
Reads progress that was measured.
Finance
Costs a project from what was logged.
Frequently Asked Questions
What does Scrum Project - Helpdesk do?
Epics and user stories connected to helpdesk tickets, so support feedback enters the backlog properly.
What does Scrum Project - Helpdesk not do?
It does not triage. Which ticket deserves a story is a decision. It does not close tickets. Delivery and support states stay separate. It does not merge duplicates. Deduplication is the helpdesk's. It needs both apps. Scrum and Helpdesk.
Who is Scrum Project - Helpdesk for?
Project manager: Plans and reports from the same records. Team member: Sees what is expected this week. Delivery lead: Reads progress that was measured. Finance: Costs a project from what was logged.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_project_scrum, viin_helpdesk_timesheet. Odoo installs them with it.
How do I set it up?
Three screens.
What works well with it?
Project extensions (viin_project): The project layer these build on. Progress & velocity (viin_project_progress): How fast the work is actually going. Scrum (viin_project_scrum): Sprints, epics and burndown.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_project_scrum_helpdesk; pre-sales questions go to sales@viindoo.com.
See Scrum Project - Helpdesk in Action
Live demo: v17demo-int.viindoo.com/web#action=viin_project_scrum.project_epic_all
Need help with Scrum Project - Helpdesk?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
0.1.1 - Latest on the 17.0 line
- Aligned with the 17.0 project models.
Installation
- Navigate to App.
- Search with keyword viin_project_scrum_helpdesk.
- Press Install.
How to use this module
Instruction video: Create helpdesk from Epic and User story
1. View support tickets related to an Epic and User Story
On an Epic or User Story, you can view the quantity of Helpdesk tickets related to said Epic or User Story. Click on Tickets to view details of your Helpdesk tickets or start to create a new one.
2. Create and control tickets on Helpdesk from Epic and User Story
You will be redirected to the Helpdesk application. From here, click Create to make a new support request. You can refer to: How to create a ticket.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.