Helpdesk & Human Resources Integration
by Viindoo
| Lines of Code | 481 |
| Technical name | viin_helpdesk_hr |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_helpdesk_hr |
| Read description for | v 15.0 v 16.0 v 18.0 |
| Required Apps | Discuss (mail) Employees (hr) |
| Included Dependencies | Helpdesk Viindoo Base |
Which department raised it, and which one owns it
Every ticket carries the department it came from and the department responsible for it - computed, stored and groupable.
Helpdesk & Human Resources Integration (technical name viin_helpdesk_hr) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for shared services, department manager, helpdesk manager, management.
At a Glance
The facts of Helpdesk & Human Resources Integration, version 0.1.0, in one place. Published by Viindoo.
How It Works
Two screens.
On the ticket
Where it came from and who owns it - filled in without anybody choosing.
And across the desk
Because both fields are stored, the queue can be grouped by either of them.
What You Get
Created by Department, from the requester's employee record
Department, from the team responsible for the ticket
Both stored, so tickets can be grouped and filtered by them
Computed automatically - nothing extra to fill in
Works for internal desks and customer desks alike
No change to stages, teams or SLA
More Screens
Everything below was taken on a database seeded with real business data, on this series - not a mock-up and not a screenshot from an older version.
The queue
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
A ticket from a customer has no requesting department, which is correct.
Reassign the team and the department follows; it is not set by hand.
Assignment stays the helpdesk's rules.
It supplies the dimension a cost allocation would use.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Helpdesk & Human Resources Integration?
Shared services
Reports load by requesting department.
Department manager
Sees what their own people asked for.
Helpdesk manager
Balances teams against the departments they serve.
Management
Reads support cost by department rather than by person.
Frequently Asked Questions
What does Helpdesk & Human Resources Integration do?
Every ticket carries the department it came from and the department responsible for it - computed, stored and groupable.
What does Helpdesk & Human Resources Integration not do?
The source department needs an employee record. A ticket from a customer has no requesting department, which is correct. The target department follows the team. Reassign the team and the department follows; it is not set by hand. It does not route tickets. Assignment stays the helpdesk's rules. It does not charge departments. It supplies the dimension a cost allocation would use.
Who is Helpdesk & Human Resources Integration for?
Shared services: Reports load by requesting department. Department manager: Sees what their own people asked for. Helpdesk manager: Balances teams against the departments they serve. Management: Reads support cost by department rather than by person.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_helpdesk, hr. Odoo installs them with it.
How do I set it up?
Two screens.
What works well with it?
Helpdesk (viin_helpdesk): The desk this describes. Advanced HR Management (viin_hr): The departments it reads. Helpdesk and Sales (viin_helpdesk_sale): The order side of the same ticket.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_helpdesk_hr; pre-sales questions go to sales@viindoo.com.
See Helpdesk & Human Resources Integration in Action
Live demo: v17demo-int.viindoo.com/web#action=viin_helpdesk.all_tickets_action
Need help with Helpdesk & Human Resources Integration?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
0.1.0 - Latest on the 17.0 line
- Both departments are stored, so they can be grouped and filtered rather than only read.
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_hr.
- Press Install.
Instruction
Instruction video: Helpdesk & Human Resources Integration
Initial Configuration
Step 1: Navigate to Settings > Users & Companies > Users, you create a new user.
Step 2: Navigate to Employees > Configuration > Departments, you press the Create button to create a new department.
Step 3: Navigate to Employees, you press the Create button to create a new employee. At the HR Settings tab, attach the Related User to the user created above.
Create a ticket and assign it to an employee
Step 1: Navigate to Helpdesk, press the Create Ticket button, on the interface add the Created by Department and Department fields.
Step 2: Fill in the information of the ticket, assign it to the employee, and press Save. The ticket creator's department and assignee's department are automatically filled in (if applicable).
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
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