Helpdesk Ticket Severity
by Viindoo
| Lines of Code | 603 |
| Technical name | viin_helpdesk_severity |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_helpdesk_severity |
| Read description for | v 14.0 v 15.0 v 16.0 v 18.0 |
| Required Apps | Discuss (mail) |
| Included Dependencies | Helpdesk Viindoo Base |
Critical, major, minor or low - on the ticket and in the numbers
A Severity field on tickets with four levels, shown on the form and list, filterable, groupable and in the ticket analysis.
Helpdesk Ticket Severity (technical name viin_helpdesk_severity) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for support, manager.
At a Glance
The facts of Helpdesk Ticket Severity, version 0.1, in one place. Published by Viindoo.
How It Works
Set the severity on the ticket.
The ticket
Severity on the form.
Grouped
The spread.
Report
Numbers.
What You Get
Four severity levels
On form, list and search
In the ticket analysis
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
Four values.
Use SLA policies.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Helpdesk Ticket Severity?
Support
Severity separate from priority.
Manager
Criticals first.
Frequently Asked Questions
What does Helpdesk Ticket Severity do?
A Severity field on tickets with four levels, shown on the form and list, filterable, groupable and in the ticket analysis.
What does Helpdesk Ticket Severity not do?
Levels are fixed. Four values. No SLA logic attached. Use SLA policies.
Who is Helpdesk Ticket Severity for?
Support: Severity separate from priority. Manager: Criticals first.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_helpdesk. Odoo installs them with it.
How do I set it up?
Set the severity on the ticket.
What works well with it?
Helpdesk (viin_helpdesk): The tickets.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_helpdesk_severity; pre-sales questions go to sales@viindoo.com.
See Helpdesk Ticket Severity in Action
Live demo: v17demo-int.viindoo.com/web#action=viin_helpdesk.all_tickets_action
Need help with Helpdesk Ticket Severity?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
0.1 - Latest on the 17.0 line
- Aligned with the 17.0 models and views.
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_severity.
- Press Install.
Instruction
Instruction video: Helpdesk Ticket Severity
1. Evaluate the severity level of tickets
After installing, go to Helpdesk app > Tickets > All tickets, choose a ticket. In the detailed view of Ticket, you can evaluate the severity level of tickets by choosing the set-up levels, including critical, major, minor/medium, and low.
2. Search the ticket based on the filter of severity levels
Go to Helpdesk app, select a Helpdesk Team, then press Filters and fill in the severity level in order to search the related tickets.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.