Helpdesk & Odoo Module
by Viindoo
| Lines of Code | 551 |
| Technical name | viin_helpdesk_odoo_module |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_helpdesk_odoo_module |
| Read description for | v 15.0 v 16.0 v 18.0 |
| Required Apps | Invoicing (account) Discuss (mail) |
| Included Dependencies | Odoo Apps Management Helpdesk Git Management Viindoo Base Odoo Versions Management SSH Keys Management Product Licenses Product Odoo Version Helpdesk & Odoo Version Config Management Git Branch Odoo Version Token Expiration |
Which module, which version of it, which category - on the ticket
Odoo Module on tickets, the module version resolved from the ticket's Odoo version, its category stored for reporting, and tickets counted on the module.
Helpdesk & Odoo Module (technical name viin_helpdesk_odoo_module) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for support, product manager.
At a Glance
The facts of Helpdesk & Odoo Module, version 0.1.2, in one place. Published by Viindoo.
How It Works
Pick the module; the version and category follow.
The ticket
Sales Business Nature, 17.0.
The module
Its versions and tickets.
Grouped
The spread.
Its tickets
From the module.
What You Get
Odoo Module on tickets
Module version resolved from the Odoo version
Category stored for reporting
Tickets counted on the module
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
Discovered from git branches or created.
Set it first.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Helpdesk & Odoo Module?
Support
Routes to the right maintainer.
Product manager
Tickets per module.
Frequently Asked Questions
What does Helpdesk & Odoo Module do?
Odoo Module on tickets, the module version resolved from the ticket's Odoo version, its category stored for reporting, and tickets counted on the module.
What does Helpdesk & Odoo Module not do?
Needs the module registered in Odoo Modules. Discovered from git branches or created. Version resolution needs the ticket's Odoo version. Set it first.
Who is Helpdesk & Odoo Module for?
Support: Routes to the right maintainer. Product manager: Tickets per module.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_helpdesk_odoo_version, to_odoo_module. Odoo installs them with it.
How do I set it up?
Pick the module; the version and category follow.
What works well with it?
Helpdesk - Odoo Version (viin_helpdesk_odoo_version): Required. Odoo Modules (to_odoo_module): The modules.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_helpdesk_odoo_module; pre-sales questions go to sales@viindoo.com.
See Helpdesk & Odoo Module in Action
Which module, which version of it, which category - on the ticket
Need help with Helpdesk & Odoo Module?
For questions, implementation support, or consulting services, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comWhen contacting us, please include:
- Odoo/Viindoo version (Odoo CE / Viindoo Editions).
- Number of users and business scope.
- Other modules currently in use.
Technical Support
apps.support@viindoo.comFor faster troubleshooting, please provide:
- Order number or app reference.
- Odoo/Viindoo version & edition.
- Steps to reproduce the issue.
- Screenshots/logs if available.
Upgrades to a newer Odoo series are a separate purchase for that series.
Technical Requirement
Changes log
0.1.2 - Latest on the 17.0 line
- Aligned with the 17.0 models and views.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.