Product Return Reasons
| Lines of Code | 867 |
| Technical name | to_product_return_reason |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/to_product_return_reason |
| Read description for | v 10.0 v 11.0 v 12.0 v 13.0 v 14.0 v 15.0 v 16.0 v 18.0 |
| Required Apps | Discuss (mail) |
| Extensions | Product Return Reasons - Inventory |
The return reasons your whole company uses, in one list
A shared list of reasons goods come back - damaged in transit, wrong item, quality below spec - so returns are counted, not described in free text.
Product Return Reasons (technical name to_product_return_reason) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for sales administrator, quality, management.
At a Glance
The facts of Product Return Reasons, version 1.0.0, in one place. Published by Viindoo.
How It Works
Two steps, because that is all there is.
Keep the list short and real
Six good reasons beat twenty vague ones. Each is a record, so a report can group by it and a form can require it.
Describe what the reason means
The description is what stops two people using the same reason for different things - which is what makes the eventual report worth reading.
What You Get
Reasons as records with a title and a description, translatable like any master data
Products count per reason, so the list shows which reasons are actually used
Archivable rather than deletable, so history keeps its reason
Free, and small on purpose - the base other return features build on
More Screens
Everything below was taken on a database seeded with real business data, on this series - not a mock-up and not a screenshot from an older version.
A return reason
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
Return pickings and credit notes are Odoo's own; this supplies the reason they refer to.
A reason is master data, not a process.
Once returns carry a reason, group by it in the reports you already use.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Product Return Reasons?
Sales administrator
Picks a reason instead of typing one.
Quality
Reads returns by cause rather than by paragraph.
Management
Gets a number for the returns rate, split by why.
Frequently Asked Questions
What does Product Return Reasons do?
A shared list of reasons goods come back - damaged in transit, wrong item, quality below spec - so returns are counted, not described in free text.
What does Product Return Reasons not do?
It does not create returns. Return pickings and credit notes are Odoo's own; this supplies the reason they refer to. No workflow or approval. A reason is master data, not a process. No report of its own. Once returns carry a reason, group by it in the reports you already use.
Who is Product Return Reasons for?
Sales administrator: Picks a reason instead of typing one. Quality: Reads returns by cause rather than by paragraph. Management: Gets a number for the returns rate, split by why.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: product. Odoo installs them with it.
How do I set it up?
Two steps, because that is all there is.
What works well with it?
Refund Accounts (to_refund_account): Put the money side of a return on its own account. Helpdesk (viin_helpdesk): When the return starts as a complaint. Quality (to_quality): For the returns that are a quality problem rather than a logistics one.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name to_product_return_reason; pre-sales questions go to sales@viindoo.com.
See Product Return Reasons in Action
Live demo: v17demo-int.viindoo.com/web#action=to_product_return_reason.action_product_return_reason
Need help with Product Return Reasons?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
1.0.0 - Latest on the 17.0 line
- Reasons carry a description and count the products they have been used on.
- Titles and descriptions are translatable.
Installation
- Navigate to Apps.
- Search with the keyword to_product_return_reason.
- Press Install.
Instruction
Instruction video: Product Return Reasons
This module provides the core architecture to select a return reason in inventory or PoS management. However, it does not display an input field on the front end.
1. Provide core information to be inherited in other modules
Depending on your needs, you need to install one of the following related modules to use this feature:
2. Integration with other modules
- Integrate with Product Return Reasons - Inventory:
- Integrate with Product Return Reasons - Point of Sales: Similar to the Product Return Reasons - Inventory feature, you can select a return reason right from the PoS interface.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.