This app allow submit and follow helpdesk tickets
Key Features
- Can create Support Team, Ticket Type to categorize request of customer accordingly.
- Assign handling requests according to each member in each Team.
- Create support request from the Portal.
- Save history in Portal and Backend systems.
- Send Email when there is new feedback.
- Send Email for customer when change resolve phase.
- Rating from customers.
- Overall report all requests from customers.
- Is the base module for development and integration of Helpdesk with Sale, Website, Appstore.
Editions Supported
- Community Edition
- Enterprise Edition
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