Extend your Helpdesk system with customizable ticket fields, allowing for more detailed information to be captured and better ticket tracking.
Key Features
- Customizable Ticket Fields:
- Add additional fields to tickets, enabling users to provide more details about issues or requests.
- Enhance clarity and detail in ticket descriptions for better processing efficiency.
- Ticket Type Customization:
- Additional fields will be automatically attached to ticket types when added. Subsequent tickets of the same type will automatically display these fields, ensuring information is collected more completely and accurately over time.
- Meet the exact needs of each ticket type, suitable for the nature of each request.
- Portal Integration:
- Allow customers to provide detailed information for each type of request directly on the Portal.
Benefits
- Reduce back-and-forth communication by collecting all necessary information upfront.
- Increase professionalism and improve customer experience.
- Streamline support processes for faster and more accurate resolutions.
Who should use this module
Businesses and organizations using Viindoo's Helpdesk system, looking to enhance customer experience by customizing information fields for each support request type.
Supported Editions
- Community Edition
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